Leveraging our industry insight and technology expertise, we partner with Reatil, Consumer Goods & utilities organizations to define and deploy business effectiveness improvement programs that help them stay ahead. From optimizing asset utilization and improving customer service to building intelligent infrastructure and complying with regulations, we help utilities organizations become agile, resilient, and proactive.
Retailers need to build trust with consumers, invest in employees, share common values with partners and grow profitably for investors, while acting with a sustainable mindset for our planet.
Retail is undergoing significant disruption as the balance of power shifts to the consumer. Empowered customers, dynamic competitive landscape, new engagement models, an evolving technology landscape and fragmentation in the industry, have created turbulent conditions for all players. The key to maintaining leadership lies in creating “Meaningful Customer Experiences” and partnering with customers at every step of the journey – transcending virtual and physical boundaries. Many of the top retailers across the world leverage InfyStrat’s technological and retail expertise to gain agility and reimagine shopping journeys deploying our capabilities in design thinking, analytics, system integration, product engineering, artificial intelligence, cyber security and business support. InfyStrat not only enables process and technology transformation but also provides an innovation ecosystem that allows retailers to experience new technology and business paradigms. We provide customized solutions across the value chain for Consumer Goods, Power and Water Utility organizations across geographies.
Actually, in the last 1 year! Consumers are technology savvy, socially connected, and mobile enabled. Today’s customers demand superior experiences from retailers and they expect those experiences at a speed they choose, at a location of their choice, and at the time they want that experience.
Given this and driven by digital technology, retailers need to rethink their strategies to stay ahead of the game.
By providing a seamless experience across channels, we help retailers understand their consumers better by deriving insights from their physical and digital footprints. Using big data technologies to unify the vast amount of data and information present, we derive actionable insights that can keep you constantly ahead of the curve.
The significant role of digital technology has also played a part in enabling the industry to renew its entire ecosystem. Retail outlets stand at the forefront of reducing the distance between themselves and their consumers by increasing relevant interactions within and outside the store.
This is also coupled with empowering the consumer to not simply shop “anywhere-anytime-on any terms” but also be a part of the larger landscape. By voicing an opinion, writing a review – usually through social media – consumers can now view retailers as enablers, helping them to unleash their creative expression.
In this sense, retailers hold a unique position by physically being so close to their customers. Apart from traditional business practices – such as ensuring profitability, customer loyalty, and providing quality service – retailers gain a ‘real’ sense of their customers’ needs and requirements and can position themselves accordingly. With this in mind, retailers are at the forefront of the human revolution, wherein they can act as catalysts for customers to leverage the power of digital so as to make more informed choices and play a leading role in shaping the industry as a whole.
InfyStrat’s Retail practice spans the complete retail enablement journey across:
InfyStrat knows from experience how to leverage technology and optimize processes to improve wholesale distribution operations across the value chain. We employ proven methodologies to adjust the levers of platforms, applications, processes, change, leadership, and workforce.
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